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Log into Loyola's Service Request portal to request routine maintenance and repairs, plumbing issues, electrical matters, environmental (cleaning) services, grounds maintenance, office signs and requests for student furniture.

Submit a Service Request

1. Click the "Submit a Service Request" button above, navigate to /sr or log into Inside Loyola () and select 鈥淩equest Maintenance鈥� under 鈥淨uick Links鈥�.
2. Enter your ID (this is your username used throughout campus - e.g., JSMITH) in the box and click 鈥淟og In鈥�. If you have difficulty logging in, please call our office at 410-617-2200.
3. Click 鈥淣ew Service Request鈥�
4. Please fill out all required fields.
5. In the 鈥淐omments鈥� field, include the nature of your request. BE AS CLEAR AND SPECIFIC AS POSSIBLE. (Example:鈥淭he faucet in the bathroom 106-BTH2 in my apartment drips constantly.鈥�)
6. The section titled, 鈥淟ocation Details鈥� is used to indicate WHERE the service is required. It automatically defaults to your assigned location, but may be changed to report a different or more specific area.
7. Please take the time to choose the most specific location where the service is required; it helps to speed up the processing of your request. Once you have completed the form, click on the icon labeled 鈥淪ubmit鈥�. You can log into the Service Request portal at any time to see the status of your request.

For internet & cable issues, please contact Technology Services at 410-617-5555

If you are unable to access the portal, please call Facilities at 410-617-2200. Regular hours of operation are Monday - Friday, 7:30 a.m.-4 p.m.

Electrical Maintenance

• Power outages/tripped breakers and blown fuses
• Broken outlets and switches
• Interior and exterior lighting repair including bulbs and ballasts
• Classroom lighting systems
• Elevator maintenance
• Parking gate repair
• Generator repair
• Carbon monoxide detector replacement

Environmental Services (Cleaning)

• Office, Classroom and Lecture Hall Cleaning and Dusting (including furniture and light covers)
• Indoor Trash Removal (including recycling and shredded paper)
• Carpet Maintenance (including cleaning and water extraction)
• Floor Maintenance (strip and wax)
• Public Restrooms Cleaning
• All Residence Hall Common Areas and Stairwells

General Maintenance

• Ceiling and ceiling tile repair
• Painting and wall repairs
• Doors, door hinges and non-key related door problems
• Small non-mechanical appliance repair (broken handles, loose hardware, etc.)
• Window repair (including shades and closures)

Grounds Maintenance

• Lawn Maintenance, Flowers, Trees, Shrubs, Leaf Removal
• Outdoor Trash Removal (including recycling, shredded paper, dumpsters)
• Sewer Debris Removal
• Snow and Ice Removal
• Banners & Campus Decorations
• All Outdoor Common Areas and Walkways

HVAC (Heating and Cooling)

• All Heating and Cooling Issues
• Major Refrigeration Problems

Pest Control

• Insect and Bug Control
• Rodent Prevention and Control

Plumbing

• Gas Leaks/Smell of Gas
• Clogged Drains and Toilets
• Leaking Faucets and Pipes
• Overflowing Sink, Tub or Toilet

Signage (Interior and Exterior Signs)

• Indoor/Outdoor Directional Signs
• Personnel, Office and Classroom Signs
• Residence Hall Signs
• Department Identification Signs
• Building Identification Signs

Student Furniture

• Residence Hall Furniture (bed frames, mattresses, desks, sofas, tables, chairs, etc.)
• Repair/Replacement of Residence Hall Furniture